Welcome to Brick Box Club (Australia). By subscribing to a plan, you agree to the terms below, designed to keep the experience smooth and fair for everyone.
1. Who We Are & Who Can Join
Brick Box Club is run by Brick Box Club Pty Ltd (ABN 57 686 680 811), Queensland. “We”, “us” and “our” mean Brick Box Club Pty Ltd.
“You” and “member” mean the adult who holds the membership and pays for it. You must be 18 or over to become a member. If an account has been set up in a child’s name, the adult paying for it is the member and agrees to these terms.
Kids are very welcome to build! The member is responsible for the sets while they’re on loan, and for supervising any children using them.
All prices are in Australian dollars and include GST.
These terms are governed by the laws of Queensland, Australia.
2. Delivery & Shipping
We ship using Australia Post. Shipping is charged separately for each box and is not included in your subscription fee. We try to keep shipping costs as low as possible, and we do not make any profit from shipping; in fact, in some cases we cover some of the shipping costs ourselves.
Dispatch: we post orders once each business day (Monday to Friday, excluding public holidays). Borrows placed by 1pm Brisbane time are usually dispatched the same day; borrows placed after 1pm, or on a weekend or public holiday, go out the next business day.
You’ll get a tracking number by email when your set is dispatched. Delivery usually takes 1–4 business days on the East Coast and up to 6 business days elsewhere (Australia Post doesn’t guarantee delivery times).
All returns must be lodged via your local Australia Post office using the return label provided inside your box.
When a set counts as delivered. A set is delivered when Australia Post tracking shows it delivered to your address, signed for, or collected. From then, it’s in your care. We decide which parcels need a signature; if a parcel doesn’t, the set is in your care once Australia Post leaves it at your address. If you’d rather parcels weren’t left at your door, you can give us a Parcel Locker or Post Office (Parcel Collect) address.
If tracking shows a set as delivered but you can’t find it, tell us within 2 business days. We’ll open an investigation with Australia Post, and we may ask you for a written statement or a police report. We decide each case on the evidence.
If Australia Post loses a set before it’s delivered (shown by tracking or an Australia Post investigation), you won’t be charged for the set, nothing is taken from your deposit, and we’ll refund the shipping you paid for that borrow.
We may require a signature, or collection from a Post Office, for any set.
3. Hygiene
Every set is checked over and freshened up between borrows. Grubby sets get a warm soapy bath in our ultrasonic cleaners, then dry in the sun. On top of that, every set in the library gets a full wash on a regular cycle, even if it looks clean.
4. Care of Sets
Please treat borrowed sets with care so the next member enjoys them too. Key points include:
Return the set in the same condition received.
Please don’t mix your own LEGO® pieces into a borrowed set, or glue, paint, cut or otherwise change any pieces.
Broken, chewed or damaged pieces are treated the same as missing pieces (see section 14).
Instruction books are part of the set. If one comes back with pages missing, or damaged enough that the next member couldn’t reasonably use it, we may charge what it costs us to replace it.
If your own pieces end up in a return, we’ll try to send them back when we can. We can’t always tell them apart from ours, so we can’t promise to.
Some sets include motors, lights or other electronics. Charging them, or supplying any batteries they need, is up to you.
Not looking after the sets may result in a charge on your account and/or us ending your membership.
If in doubt, please refer to our FAQ or email us at support@brickboxclub.com.au.
5. Returns
Fully dismantle the set.
Follow the return instructions that are included in every box. If you do not have a copy of the return instructions, you can refer to our Return Instructions webpage, or the Borrow Dashboard's 'Return Instructions' tab.
Lodge at your local Australia Post office.
Not following these steps may delay your next borrow. A couple of bricks still stuck together is fine, but if a set comes back largely built, we may charge a fee for the time it takes us to take it apart, up to the recount fee for that set (see section 8).
Keep the box. Your set’s box is used for the return. If you throw it away, you’ll need to buy a suitable replacement box from your nearest Australia Post at your own cost.
Lost your return label? Email support@brickboxclub.com.au and we’ll send you a copy to print and tape onto the box.
Keep your Australia Post lodgement receipt until we’ve checked your return in. If a return goes missing after you’ve lodged it, and your receipt or the tracking shows Australia Post had it, you won’t be charged. Without that proof, the set is treated as not returned (see section 17).
6. Subscription Information
Subscriptions are monthly and auto-renew each month until cancelled.
Your plan determines concurrent sets:
Builder’s Box — 1 set at a time.
Creator’s Crate — 2 sets at a time.
You may keep a set as long as you like while having an active subscription.
Billing continues while sets are on loan, including the time it takes to process the set back into our inventory. We will process the sets back into our library as soon as possible, usually on the day we receive it. However during peak periods this can take up to 2 business days.
7. Deposits & Set Value
Some borrows need a refundable deposit. It’s worked out from the value of the set(s) you’re borrowing and how long you’ve been an active member (paused months don’t count), and it gets smaller the longer you stay with us. Some sets always need a deposit. Your Borrow Dashboard shows the exact amount before you pay.
You hold one deposit balance with us. Each time you borrow, we adjust it: if your new sets need a bigger deposit, you top up the difference; if they need a smaller one, we refund the difference.
We check every refund by hand so the amount is right, then refund it to the card you paid with, usually the same day and always within 2 business days. Your bank may take a few more days to show it.
When you cancel, we refund your remaining deposit on the same timeline.
We may use your deposit to cover anything you owe us under these terms, such as missing or damaged pieces, a recount fee, unpaid fees, or a set that isn’t returned. We’ll always tell you what we’ve deducted and why. If you owe more than your deposit, the rest is still payable.
Set value. We use a set’s value to work out deposits, the Big Build fee, and what we charge if a set is lost, damaged beyond repair or not returned.
For sets LEGO® still sells, the set value is the recommended retail price (RRP).
Retired sets (no longer sold by LEGO®) often become scarcer and more valuable over time. For these, we may update the set value from time to time using a basket of current market prices: typically recent sold prices for the same set on BrickLink and eBay, averaged to a reasonable value.
Once a set joins the library, it’s opened, repacked into our own bags and built by members, so when we work out deposits we use a depreciated value, applied the same way to every set, new or retired.
A new set value applies to borrows made after the change. If you already have the set on loan, your deposit doesn’t change.
8. Big Build & Recount Fees
Big Build fee. Our plans cost the same whether you borrow a $40 set or a $500 one. Big sets cost far more to buy and replace, and take much longer to check, clean and repack. Rather than raise the monthly price for everyone, we add a small flat fee per set, based on its set value (see section 7):
Set value
Fee per set, each borrow
Under $199.99
No fee
$199.99 or more
$1
$299.99 or more
$2
$399.99 or more
$3
$499.99 or more
$4
The fee shows as its own line in your Borrow Dashboard before you pay. It isn’t a card fee: we don’t charge card surcharges. Members on some older plans may have different fees; your Borrow Dashboard always shows exactly what you’ll pay.
Recount fee. Every set that comes back is weighed on sensitive scales and compared with its recorded weight. A small shortfall is normal and usually doesn’t affect the build: a spare piece or two, a brick separator, or sticker sheets thrown away after the stickers were used. We don’t normally charge for these, though we may if it keeps happening. We look at every return case by case, and we’re lenient where we can. If a set comes back lighter than its recorded weight by more than a set percentage of that weight, it’s likely that pieces the next member needs are missing, so we recount the set by hand, piece by piece, which can take many hours for big sets. We may charge a recount fee of up to:
Pieces in the set
Recount fee (up to)
Under 1,000
$5
1,000 – 1,999
$15
2,000 – 2,999
$30
3,000 or more
$40
Each set’s piece count is shown in your Borrow Dashboard, and sets with 2,000 or more pieces show a reminder of their recount fee before you borrow. If the recount finds missing pieces, we may charge the recount fee for the time it took, even when we cover the cost of the pieces themselves (see section 14). If it finds nothing missing, there’s no recount fee.
9. Cancelling & Refunds
You can cancel at any time from the My Subscription page. If all borrowed sets are back with us and checked in and nothing is owed, your membership is cancelled straight away.
If sets are still on loan or something is owed, we log your cancellation request instead. Your membership and monthly payments continue until your sets are back with us and checked in and anything owed is paid. Then we cancel it automatically and email you. Borrowing is switched off while the request is waiting, and you can withdraw it from the same page.
When you cancel, we refund your remaining deposit (see section 7). If you have any trouble cancelling, email support@brickboxclub.com.au.
Cancelling stops future payments. We don’t refund part of a month you’ve already paid for.
We may decline a borrow or end a membership, for example if we suspect misuse. If we end your membership and you haven’t done anything wrong, we’ll refund your deposit once your sets are back and checked in.
Changed your mind?
If you’ve joined but haven’t borrowed yet, email us and we’ll refund your subscription fee.
If you’ve placed a borrow but we haven’t dispatched it yet, email us and we’ll cancel it and refund everything you paid for it (shipping, Big Build fee and deposit). If it’s your first borrow, we’ll refund that month’s subscription fee too.
Once your first set has been dispatched, we can’t refund that month’s subscription fee or shipping: the set has left our library and is out of circulation for the trip there and back. Your deposit is refunded as normal once the set is back with us and checked in.
None of this limits your rights under the Australian Consumer Law (see section 18).
10. Pausing Your Subscription
Pauses are available on request. Email support@brickboxclub.com.au with the date you’d like to restart.
All sets must be returned and any charges settled before a pause is approved.
A pause can last up to three months. Billing and borrowing both stop while you’re paused, and your membership restarts automatically on the agreed date.
Paused months don’t count towards your membership length when we work out deposits (see section 7).
11. Upgrading & Downgrading
You may upgrade from Builder’s Box (1 set) to Creator’s Crate (2 sets) at any time, provided there are no outstanding charges on your account.
You may downgrade to Builder’s Box after all sets are returned and any outstanding charges are paid.
12. Friend Referrals
When a friend joins with your referral code, you each get a free shipping credit.
Your friend’s credit is added as soon as they join.
Your credit is added once your friend’s first borrow is back with us and checked in.
A credit covers the shipping (there and back) for one box. If you borrow two sets at once, it covers the cheaper box.
Credits have no cash value, can’t be transferred, and end if you cancel your membership.
We may withhold or remove credits if the program is misused, for example through self-referrals or fake accounts. We may change or end the referral program at any time; credits already earned stay valid.
13. Gift Cards
Brick Box Club gift cards cover 3, 6 or 12 months of the monthly membership fee for a new Builder’s Box or Creator’s Crate membership. They don’t cover shipping, deposits or other fees.
Gift cards don’t expire. Each code can be used once, on a new membership, and has no cash value.
The prepaid months start when the code is redeemed. Once they’re used up, the membership carries on at the normal monthly price unless it’s cancelled. We’ll email you at least 3 days before normal billing starts.
If a membership started with a gift card is cancelled before all the prepaid months are used, the unused months aren’t refunded.
Everything else in these terms applies to gift card memberships as normal.
14. Missing Pieces
We weigh every set on sensitive scales before and after each borrow, so missing pieces are easy to spot. Occasionally pieces do go missing. Here’s how we handle it:
Missing when it arrived? Tell us as soon as you notice. You won’t be charged for pieces that were already missing, and if they’re needed for the build, we’ll send replacements as soon as we can.
8 grams or less of standard pieces missing: we cover the cost of the pieces ourselves (a recount fee may still apply, see section 8).
More than 8 grams of standard pieces, or any special pieces: we charge what it costs us to replace them, plus the recount fee (see section 8). Special pieces are pieces that are usually unique to a set, such as minifigures, baseplates, and rare parts like fabric pieces or electronics.
Spare pieces count as part of the set when we work this out.
You can’t borrow again until any outstanding charges are paid.
15. Non-Payment & Outstanding Charges
If sets are not returned or charges remain unpaid, we may charge up to the set value (see section 7) of the set(s) to the payment method on file, less any deposit we hold.
By subscribing, you authorise Brick Box Club to recover such costs automatically if required.
Accounts with unpaid balances will be suspended until cleared.
16. Accurate Address
Please enter your delivery address accurately at checkout. We are not responsible for loss or damage resulting from incorrect address details. If a set is lost or damaged due to an address error, you will be liable for up to the set value (see section 7) of the set dispatched.
17. Theft, Loss & Recovery
All LEGO® sets remain the property of Brick Box Club at all times, and members must return borrowed sets as instructed. The rest of this section applies if:
a membership payment fails and isn’t fixed within 14 days while sets are still on loan (we’ll remind you by email first);
your membership ends for any reason while sets are still on loan, and they aren’t back with us within 14 days; or
we reasonably suspect theft, fraud or deliberate misuse.
In that case:
You will be charged up to the set value (see section 7) of the set(s), plus any reasonable administrative and recovery costs. We’ll first use any deposit we hold.
Brick Box Club reserves the right to engage external debt collection agencies and/or commence legal proceedings to recover losses.
Failure to return sets without payment may constitute theft under Australian law. Brick Box Club reserves the right to refer such matters to law enforcement.
Your membership may be suspended or ended immediately. Fees already paid aren’t refunded, and any deposit we hold is applied to what you owe.
18. Your Rights, Safety & Liability
Your rights. Our services come with guarantees that can’t be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or changes those rights.
Safety. LEGO® sets contain small parts that can be a choking hazard for children under 3. Please follow the age guidance on each set, keep small parts and batteries away from young children, and supervise children while they build.
Looking after the sets. Borrowed sets are in your care from delivery (see section 2) until they’re back with us. Apart from your rights above, we’re not responsible for loss or damage we didn’t cause, or that we couldn’t reasonably have foreseen.
19. Changes to these Terms & Prices
We may update these terms, our prices and our services as the club grows.
We’ll tell you about important changes by email or in your Borrow Dashboard at least 14 days before they apply, and at least 30 days before any change to your membership price.
Each borrow is covered by the version of these terms in place when you check out. The date at the top of this page shows when they were last updated.
If you don’t want to continue under new terms, you can cancel (see section 9) and we’ll refund your deposit as usual.
20. Authenticity
All Brick Box Club sets are genuine LEGO® products. If you suspect there are non-genuine pieces within the set, please let us know immediately.
.png)
